Office Assistant IV - Clinic-Heart Ctr (1.0 FTE, Days)
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1.0 FTE, 8 Hour Day Shifts
Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
The Office Assistant IV provides a variety of clerical services and support for department staff with limited oversight. The Office Assistant IV performs a wide range of office support assignments in accordance with well-defined instructions and guidelines. Responsible for performing assigned receptionist, clerical, and department maintenance duties. Also responsible for patient registration, clinic scheduling, insurance, authorizations, referrals, and patient billing. Understands implications of work and makes recommendations for solutions. This job requires interactions with patients, referring physicians and their office staff, clinic staff, and other related hospital departments and purchased services.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Performs related clerical duties and office functions, including the registering and scheduling of patient examinations.
Process patient referrals and insurance authorizations.
Collects and enter patient information into record keeping system.
Greets, orients, directs, and assists patients, visitors, and guest.
Responds directly and promptly to patient inquires including explanations of exams and exam protocols.
Interacts with referring offices and physicians.
Communicates sensitive information via phone, fax, and in writing to appropriate resources.
Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
Reprioritizes work on a continuous basis accommodating changes that have occurred.
Acts as first line of problem resolution.
Applies previous experience and knowledge when dealing with new work requests.
Maintains clinical/office supply levels and completes supply orders as needed.
Assists with special projects as needed.
Offers suggestions for improving inter and intra departmental operations.
May act as informal team lead.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High School Diploma or GED Equivalent
Experience: 3 years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to conduct daily work with minimal daily supervision.
Ability to function effectively as a team player.
Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
Ability to multi-task.
Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
Ability to field phone calls and answer questions.
Skill: Organization and general office tasks.
Skill: Attention to detail and accuracy.
Ability to change priorities regularly.
Skill: Written and oral communication.
Skill: Customer service.