Director - Business Systems - IS-ERP App Support (1.0 FTE, Days)

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Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 6665
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

The Dir - Business Systems is responsible for strategic planning, development and operation of ERP applications that make use of new technology, adhere to established technical and quality standards, are cost effective and meet the information needs of clients. This position is the primary "go to" person relative to the day-to-day operational issues and user concerns. The Director of ERP provides the hospital community with professional support in matters relating to business process improvements and applications acquisition, implementation, and resource utilizations for systems and projects. This includes participating in, and, when appropriate, providing leadership for teams dedicated to business processes and computer applications. This position will also function as a key member and enabler for EBS Steering committee.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.  Employees may also perform other duties as assigned.

  • Employees must perform all duties and responsibilities in accordance with the PCARES Standards of the Hospital.

  P Personalize interactions
  C Compassionate communication
  A Assess situation
  R Respond promptly
  E Expectation Setting
  S Support the team

  • Collaborates with user community and IT staff to identify priority needs and reviewing issues that may have an organizational impact

  • Deploys strategies and seeks out opportunities to improve customer service, reduce costs related to work processes and enhance vendor and consulting relationships.

  • Collaborate and partner with business leaders in determining long term roadmap for ERP and other business systems.

  • Directs and oversees the planning, designing, implementing and documentation of all new applications and upgrades to existing applications and the resolution of application issues.

  • Assists with department goal setting, the preparation of the annual IT operating and capital budgets and monitoring of the budgetary targets for staff and projects.

  • Develops strategies and seeks opportunities to improve customer service, reduce costs related to work processes and enhance vendor and consulting relationships.

  • Directs and facilitates organizational initiatives which support the organization's strategic plan and the implementation and delivery of application services for the hospital community; acts a catalyst and lead role in organizational service change and improvements.

  • Directs the development and implementation of all ERP and integrated business applications to ensure productive and efficient information systems are utilized and maintained.

  • Directs the integration of all applications and ensures data integrity and consistency across the organization.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university

Experience: Seven (7) years of progressively responsible and directly related experience; Prior experience in managing delivery of business systems projects, products, and services.
Prior experience with large, complex organizational entities such as a multi-location health system environment preferred


Knowledge, Skills and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to communicate complex concepts in simple form to cross-functional departments or teams

  • Ability to manage complex projects and resources (people, costs, and time) across multiple departments

  • Ability to mediate and resolve complex problems and issues

  • Ability to provide leadership and influence others

  • Ability to strategize, plan and implement change

  • Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs

  • Knowledge and ability to direct a staff in integrating informational technology services with the work requirements and deliverables of units and departments

  • Knowledge and depth and/or breadth of expertise in informational technology disciplines e.g., network operations, databases, software application and interfaces, computer operations, production control, quality assurance and systems management

  • Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes

  • Knowledge of principles and practices of organization, administration, fiscal and personnel management

  • Knowledge of project management process and systems

Physical Requirements/Working Conditions


  • Physical Demands: Work is primarily sedentary in nature. No special physical demands are required to perform the work.
  • Working Conditions: Work is primarily performed in an office setting that is adequately lighted, heated and ventilated.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.


  • Category/Description:  Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment.
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.