Information Technology

1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
 
Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Data Center Lead (DCL) coordinates all data center(s) infrastructure operations & projects to meet organizational needs. The DCL ensures that the standards and procedures are followed during design and implementation of technology infrastructure. Also responsible for monitoring the systems to ensure the highest level of infrastructure performance.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Oversee the delivery of services and support in Stanford Children’s Health data centers including those managed by service providers. This includes day-to-day operations oversight and management of all aspects of the data center.

• Manage vendor relations ensuring optimal service and cost efficiency.

• Server, Storage and network infrastructure installation including vendor coordination for installations.

• Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents.

• Determine root cause of issues and communicate appropriately to internal and external customers. Lead service incidents lessons learned discussions and develop strategies for improvement. Monitor and manage service incident ticket queue (participating in escalated calls as needed)

• Provide data and reporting of KPI's and trends to IS Leadership Team and others key stakeholders in ad-hoc, daily, weekly, monthly and as needed.

• Take ownership and accountability to drive quicker recovery and restore time, cross-functional collaboration across teams during major incidents, improved visibility, monitoring, and alerting.

• Manage multiple, large-scale projects including data center upgrades and data center strategies. 

• Work cross-functionally with multiple operations and infrastructure teams to ensure scope, cost, risk and timelines are effectively managed and project goals are met.

• Provide technical leadership to significantly improve infrastructure availability and drive operations excellence 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university 

Experience:  (7) Seven years of progressively responsible and directly related work experience 

License/Certification: Technical datacenter certifications preferred

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Advanced knowledge required across multiple technology stacks (WAN & LAN, Firewalls)

• Knowledge of Wintel/Virtualization/Unix/Linux/Mainframe/SDN/Databases

• Self-driven professional, very detail oriented.

• Strong verbal and written skills are required. 

• Must be able to work in a fast-paced, dynamic environment.

• Exceptional analytical, conceptual, and problem-solving abilities.

• Exceptional understanding of the organizations goals and objectives.

• Extensive knowledge of data center operations, IT Security, telecommunications, network engineering, data center applications, mainframe/client/server computing, and production operations support.

• Strong leadership and project management abilities. Ability to lead cross-functional project teams in implementing projects of a complex nature.

• Experienced with DCIM Tools

• Proficiency with applications (Spreadsheets, apps, systems, how to run them)

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.