Performance Improvement Manager (1.0 FTE, Days)
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Performance Improvement Manager is responsible for the implementation of effective, efficient and continuously improved programs, projects and processes within the hospital, and is accountable for achieving excellence in these areas to create measureable, sustainable change. The role’s purpose is to also support the development of a culture of continuous improvement within the organization, through delivery of improvement, expert advice, facilitation, coaching and guidance. This role will focus on supporting the improvement of processes across the organization and developing the capability of staff to apply improvement methodology at all levels of the organization.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Works across the organization, leading identified high value transformational improvement programs and projects, utilizing improvement science practices.
- Ensure that improvement efforts are aligned with the wider organizational objectives.
- Collaborates with operational leadership and manages process improvement programs and projects that support various areas of the hospital.
- Utilize various improvement science methods to support teams to solve problems.
- Incorporate improvement science and project management methods to particular programs and projects as appropriate.
- Applies analytical skills to manipulate and analyze data and uses this data to make decisions and solve potential problems.
- Provides support and guidance to teams implementing improvement initiatives within the organization.
- Trains, coaches, and mentors department staff as well as other hospital employees as needed on process improvement principles and relevant tools.
- Delivers clear and concise advice and responses in a pressured environment. A flexible and adaptable nature is required to respond to an often changing direction and priorities and to effectively manage others.
- Educates and coaches internal stakeholders at all levels to build capability in effectively managing and implementing improvement.
- Assist leadership with annual strategy deployment cycle including the development and deployment of goals, and the check/adjust process.
- Teaches improvement science concepts that are translatable to all levels of the organization. Champions the improvement culture throughout the organization.
- Participates actively in internal operational improvements within the Department.
- Assist with recruiting, including initial screening calls, and makes recommendation to leadership team on fit with role and department.
- Performs other related and incidental duties as needed or assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
- Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
- Experience: Three (3) years of progressively responsible and directly related work experience.
- License/Certification: None required.
Knowledge and Skills
These are the observable and measurable knowledge and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Thought leader and operational expert around process and service transformation.
- Ability to apply improvement science practices to programs and projects you are leading.
- Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques.
- Can coach on the development and implementation of daily management systems.
- Ability to plan, organize, prioritize, work independently, meet deadlines and deliver projects to agreed scopes.
- Ability to perform business analytics, including data manipulation, reporting and analysis and able to present this to audience so they are able to understand the findings.
- Ability to coach and train staff at all levels within an organization on apply improvement science principles.
- Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
- Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
- Ability to provide leadership and influence others.
- Ability to manage multiple changing priorities and work effectively in a team or independent setting.
- Knowledge of inpatient and clinic operations and how it relates to labor productivity.
- Ability to make presentations to groups in a training or facilitation role in a confident and engaging manner.
- Ability to confidently liaise internally and externally to build relationships, influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues.
- Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.
- Ability to work independently and as part of a team to achieve goals and objectives.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.