Performance Improvement Coordinator (1.0 FTE, Days)

Category: Process Excellence
Job Type: Full-Time
Shift: Days
Req: 11107
FTE: 1

Process Excellence

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Performance Improvement Coordinators will support the PI department to progress Stanford Children’s Health towards its goals and advance the mindset, daily management systems, tools and methodologies that are foundational to the Packard Quality Management System (PQMS).

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Supporting the planning, set-up, execution, and follow-up for PI initiatives and events.

  • Assisting with report writing, data analysis and the creation of data displays to support PI initiatives.

  • Collaborating with physicians, nurses, management, client groups, and others engaged in improvement initiatives to develop methods to monitor and report process improvement.

  • Assisting with the development of presentations and documents that articulate a compelling story line through the effective use of data.

  • Assisting in the analysis and identification of opportunities for improvement with a goal to develop, recommend, and implement proposed solutions.

  • Executing time studies, process observations and other information gathering activities to support PI decision-making.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in a work-related field/discipline from an accredited college or university and a strong academic record.

Experience: No Experience required.
License/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Demonstrated eagerness to learn, understand, and apply new concepts

  • Ability to work in a fast-paced, dynamic environment

  • Ability to quickly understand issues, solve problems, and identify solutions

  • Strong interpersonal skills

  • Strong verbal and written communication skills

  • An optimistic and professional attitude

  • Ability to collaborate effectively with multidisciplinary teams

  • Ability to be creative and think outside the box

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

  • Strong analytical and quantitative skills

  • Proficiency in Microsoft Word, Outlook, Excel, PowerPoint and basic knowledge of Visio.

  • Interest in pursuing a career in healthcare, industrial engineering, and/or process improvement.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.