Scheduling and Operations Manager (1.0 FTE, Days)

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Job Type: 

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Scheduling and Operations Manager is responsible for the complex logistics required to produce an accurate and timely schedule of procedures in the LPCH OR and APU along with anesthesia procedures in the LPCH Bass Center and MRI/CT/IR; Cath Labs, IR Suites, Nuclear Medicine, and Radiation Oncology. Manages the design, development, and implementation of projects for OR and APU services. Leads components of the planning and implementation process for key strategic initiatives and projects designed to improve operational systems, quality, and productivity, and/or reduce overall operating expenses. Analyzes operational and procedural problems, and develops, recommends, and implements proposed solutions. Researches, develops and produces financial and management reports, variance analysis, market and strategic business analysis and related projects in support of business development and strategic planning. Evaluates data; analyze performance of existing programs, develops business plan projections for proposed programs.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Performs supervisory functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personal actions; by evaluation subordinates¿ performance; by hearing and resolving employee grievance; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the agency, program, division, or institution
  •  Manages key strategic initiatives and projects for the OR and APU including planning, design, and execution
  • Extracts relevant data elements from various systems and other sources for business planning and analysis including patient volume, unit metrics, and financial performance/projections
  • Collaborates with Leadership to manage process improvement projects that support OR and APU services
  • Manage the process for coordination and preparation of the schedule for the LPCH Operating Room and Ambulatory Procedure Unit     
  • Manage the selection and maintenance of the surgeon/procedure preference card with the procedure requested by the surgeon/procedure provider office
  • Coordinate activities and communication between surgeons and the OR/APU team for case specific requests.      
  • Manage the processes for coordination of equipment, supplies, instrumentation and staffing are in place for all procedures.
  • Define and manage development and implementation of identified processes and systems to enable improved integration between requests from physicians and actual execution.     
  • Manage the scheduling office staff to ensure accurate and timely schedules available to all who need to know with a goal of leveling the outputs to the PACU while maintaining an even flow of patients to units within the hospital.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  • Education: Bachelor’s Degree in a work-related discipline/field from an accredited college or university
  • Experience: Five (5) years of progressively responsible and directly related work experience
  • License/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Knowledge of Microsoft Office applications.     
  • Knowledge of EPIC functionality especially Perioperative and Perianesthesia modalities.  
  • Knowledge of operations management with previous experience working with complex production and logistics with a thorough understanding of Lead principles.
  • Knowledge of surgical procedures, medical procedures, interventional cardiac and general procedures.      
  • Ability to write, speak and present effectively and persuasively at all levels.
  • Ability to demonstrate hands on leadership in motivating and developing individuals and teams.     
  • Ability to critically think and find resolution in situations especially where there is ambiguity.
  •  Skill in motivating and developing individuals and teams.
  • Skill in leadership of complex, cross functional projects including setting scope, reaching consensus, leading execution and driving results.
  • Skill in analytical and problem solving in developing, implementing, and assessing key metrics and process indicators for effective team and program development.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.


Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.