Surgery Scheduler - Clinic-Peds-Sunnyvale 2A (.5 FTE, Days)

Category: Administrative Support
Job Type: Part-Time
Shift: Days
Location:  Palo Alto CA 94305
Req: 11230
FTE: 0.5

Administrative Support

.5 FTE, 8-Hour Day Shifts

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
 

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Surgery Scheduler functions as a member of the clinic patient care team, directed by the clinic manager or designee.  Performs duties and orchestrates complex logistics required to schedule patient tests and complex surgical procedures.
  

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Coordinates resources to schedule surgeries for department surgeons.

  • Coordinate scheduling between department surgeon (including multi-disciplinary departments), anesthesiologists, vendors, materials management, OR venues & patients

  • Makes scheduling decisions that maximize efficiency & utilization of resources.

  • Schedules ancillary services (MRI, Labs, etc.) for patients prior to surgery date and provides appropriate instructions. 

  • Schedules complex appointments requiring strong knowledge of pre-admission requirements, procedures, department protocols, and timing. 

  • Tracks authorizations to assure appropriate verifications and authorizations are tracked prior to surgery date.  

  • Verifies patient insurance and ensures that patient has appropriate authorization. 

  • Determines when authorization for services is required and ensures authorization is obtained prior to service date. Determines and documents need for signatures for conditions of registration and Medicare secondary payment screen.   

  • Accountable for the completeness & accuracy of case entry, including CPT codes, procedure description, bed request, procedure duration, etc.

  • Collaborates extensively w/OR scheduling to assure maximum utilization of block time in each OR venue.

  • Communicate surgery details and review surgery guidelines to patients/parents & assist in coordinating family needs (e.g., Social Work, Transportation, Housing, Financial Counseling, etc.)

  • Coordinate surgical procedures with outside OR scheduling venues (e.g., CPMC, Good Samaritan, John Muir)    
     

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent  

Experience:  Three (3) years of progressively responsible and directly related work experience 

License/Certification: None Required  
 

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Knowledge of insurance plan limitations on care, requirements for pre-authorization for services, patient obligations for payment, and reimbursement/billing requirements. 

  • Knowledge of medical terminology and procedures desired.

  • Knowledge of computer systems and software used in functional area. 

  • Skilled in computer use: MS Office (Excel, Word and Outlook).

  • Skilled in accuracy and attention to detail.

  • Ability to coordinate, schedule and track complex surgery scheduling and multiple patient appointments. 

  • Ability to multi-task and change priorities as needed. 

  • Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.

  • Ability to adjust communications to fit the needs and level of understanding of the receiver.

  • Ability to exercise calmness in stressful situations.

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
     

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.