Nurse Manager - Clinical Access Transfer Center - 1.0 FTE Days
1.0 FTE, 8 hour day shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Manager Clinical Access provides direct management and coordination of all activities involving the transfer center. Works in partnership with nursing, providers, the healthcare team, and hospital/system leaders to ensure the transition for all emergent, urgent, and elective patients into the Lucile Packard Children's Hospital Stanford from referring hospitals, clinics, and physician's offices. Ensures a setting that supports professionalism, safety, and quality patient care. The Manager is accountable for all activities and communication involved in transferring and admitting patients.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
* Performs management functions by interviewing and hiring staff members; providing or arranging for training for subordinates; evaluating performance; and recommending or initiating personnel actions such as promotions, transfers, merit salary increases, or disciplinary action in order to ensure adequate and competent staffing as well as initiating or recommending responses to employee grievances.
* Manages the entire cycle of the Transfer Center and Patient Placement daily functions by assigning work, developing work procedures consistent with hospital policy, establishing work schedules and monitoring work performance performed by subordinates in order to meet agreed-upon goals, objectives, and target dates.
* The manager facilitates and oversees all communication between referring and receiving hospitals/physicians in a professional and effective manner.
* Ensures staff document all required information pertaining to the patient transfer process accurately and thoroughly.
* Applies approved clinical criteria to evaluate appropriateness of transfer/admission and level of care.
* Documents findings based on department standards.
* Partners with Life Flight/ambulance vender and specialty transport teams to coordinate flight and ground transportation as needed and collaborates with financial counseling to protect the financial integrity of the facility.
* Maintains knowledge base of processes and systems by attending meetings and reviewing training materials, identifies and works to resolve system problems impacting transfers.
* Ensures safe care to patients, staff and visitors; adheres to all policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
* Responsibilities include coordination of patient care; supervision of a professional team that includes nursing, paramedics, coordinators, and other staff.
* Customizes and updates education based upon current best practices, defines staff roles and accepts organizational accountability for services provided to recipients.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.
Experience: Five (5) years of progressively responsible and directly related work experience
License/Certification: CA Registered Nurse (RN) and Current American Heart Association (AHA) Certification for Basic Life Support (BLS) as a Healthcare Providers.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
* Ability to communicate effectively, both orally and in writing
* Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
* Ability to plan, organize, prioritize, work independently and meet deadlines
* Management principles and practices such as, but not limited to, employee hiring, evaluation, counseling, and termination; budgeting; employee recognition and rewards.
* Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA) and related regulations Knowledge of the requirements and regulations of third-party payers, such as Medi-Cal, Medicare, CCS and other government programs as well as private insurance preferred.
* Able to accurately communicate medical status and care provided at referring facility to the acute care nursing staff of patients transferring to the hospital.
* Ability to maintain confidentiality of sensitive information.
* Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.