Vice President - Operations (1.0 FTE, Days)
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Vice President, Operations reports directly to the Chief Operating Officer (COO) and works closely with clinical and administrative leadership in the School of Medicine (SOM) and Stanford Health Care (SHC). The Vice President provides oversight and is accountable for administrative, financial, regulatory, quality, and operational performance for all Pharmacy operations (In-patient, Outpatient, and Home Pharmacy), Clinical Nutrition Services, Supply Chain Services, and the Administrative Fellowship. The Vice President is also responsible for fiscal management for Patient Care Services and for overall growth and financial performance for service line operations which includes Hospital-based Specialties, Hospital-based Medicine, Critical Care, Bass Center, and Medical Sub-specialties. The Vice President oversees budget, quality and patient safety, and overall operations for assigned clinical services and service lines. This responsibility includes planning, organizing, developing, directing, coordinating, implementing marketing, pricing and evaluating the activities of the assigned departments and new programs. Leads operational functions, which includes identifying profitable business opportunities, as well as starting up and growing businesses, developing strategies, managing resources, and overseeing the financial performance for service line and functional areas. Participates with the other Vice Presidents in assisting with the overall management of the Hospital's operations. Partners with leadership in other areas of the organization to ensure smooth implementation of strategic initiatives for clinical services and service lines.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Participates with COO in the short-term and long-term strategic planning functions of the institution, as a senior member of the strategic planning and management team to ensure long-term fiscal stability of Stanford Children's Health. Develops short- and long-term objectives, quality standards, and operational policies and procedures, in collaboration with the COO.
- In collaboration with other VPs, cultivates, assesses, and defines programs, services, and key employer strategies for the organization.
- Spearheads operational functions, which includes identifying profitable business opportunities, as well as starting up and growing businesses, developing strategies, managing resources, and overseeing the financial performance for service line(s).
- Develops and executes long and short-term strategic plans for the Centers of Excellence and service lines that align with the mission of the Hospital and promote affordability of services and sustainability.
- Serves as a well-informed advisor to the Chief Operating Officer and Vice Presidents as required.
- Collaborates with Strategy Office to assess market opportunities and devise implementation strategies for assigned service lines throughout the organization in collaboration with the COO.
- Translates plans into operational activities that produce timely, measurable outcomes that will meet organizational goals. Collaborates with each assigned service line leader/operating unit/clinical department to provide counsel and coordinate business development plans.
- Participates with the COO and with other Vice Presidents in managing and directing the day to day operational activities of the Hospital. Integrates departments' services with the hospital's primary functions by supporting organizational mission, priorities and goals, and by delivering optimal quality health care services.
- Assists the COO in establishing an organizational culture committed to quality, safety, service, people, and improvement; maintains efficient and effective operations.
- Conceptualizes, designs and implements programs that integrate services, long term services and supports, consistent with both contractual requirements and the needs of (internal and external) stakeholders.
- Works closely with the leadership of Patient Care Services and Service lines to assure communication and operational integration within the Plan.
- Accountable for operational outcomes and performance of assigned line of business. Acquires and oversees resources needed to achieve strategic direction and results.
- Responsible for generating service line expense savings, improving financial performance including ongoing monitoring of metrics and cost savings across services and adjusts design and staffing based on service needs.
- Collaborates with Revenue Cycle leadership to ensure patient reimbursement process and procedures are set up and in compliance with established policies and procedures and adhere to all state and federal guidelines for each payor type. Oversees annual capital and operational budget preparation and adherence to budgets during the fiscal year. Supports professional growth in staff through identification of learning needs, designing developmental plans, and facilitating learning opportunities.
- Provides guidance and assistance to directors with preparing their annual department budgets, addressing capital equipment, personnel, inventories, supplies, and other departmental costs; institutional priorities, and reimbursement constraints are considered in budget preparations.
- Develops KPIs and clinical dashboard for assigned service lines and operational areas and provide ongoing updates to the COOs and Senior leadership, and monitors care management and service line outcomes, risk stratification, identification of clinical opportunities for improvement, outreach/management as well as evidence- and best practice-based standards of care.
- Ensures the delivery of all services/programs is in compliance with State and Federal laws and requirements.
- Consistently assesses and improves departments' performance based on "customer" needs in order to develop and/or ensure that existing services maintain and delivery quality characteristics which meet the needs of and benefit the patients, staff and other customers.
- Monitors and evaluates the results of programmatic operations against established objectives, quality assurance/service standards and budget/other financial criteria and reports.
- Continually encourages assigned department directors to recognize and utilize every opportunity to improve productivity efforts within their assigned area of responsibility.
- Through collaboration with other departments, promotes the appropriate coordination and delivery of quality medical care, and care management strategies across the organization and provider community. Initiates, supports and coordinates clinical service transformation designed to reduce fragmented care delivered in silos and increase continuity of care for members while reducing disparities.
- Designs and implements selected high-impact process changes such as: design and implement process changes to optimize resource utilization (space, staff, etc.), improves patient access (patient coordinators, authorizations, etc.), decreases patient waits and delays (room and staff allocation algorithms), improve charge-capture, etc.
- Develops and implements reliable process to review new supplies/equipment, par stock levels, and supply chain performance within the organization
- Continually seeks new technology and developments that will accelerate the attainment of the organization’s service, financial, and operational goals and objectives.
- Leads, promotes and supports clinical operations and management team while serving as the key leader for overall operations.
- Effectively provides direction and policy interpretation to department directors in managing their respective areas of responsibility.
- Effectively carries through to completion specific work projects assigned by the Chief Operating Officer relative to the operation of the institution of specific area of responsibility.
- Effectively assists in providing leadership, direction, and the administration of operations to ensure compliance with established institutional objectives and the delivery of optimal quality health care services.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Master's Degree in Hospital Administration or equivalent from an accredited graduate school
Experience: Ten (10) years of administrative experience in hospital operations including performing strategic planning activities.
License/Certification: None Required
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Knowledge of general protocols and practices related to the provision of healthcare services, including specific knowledge of current governing laws and regulations.
- Demonstrated ability to develop and implement service line strategies that supports sustainability and preeminence of key programs.
- Demonstrated ability to lead teams and manage culture change in a complex matrixed environment.
- Ability to drive results through a matrix of line and staff personnel.
- Demonstrated ability with strategic planning, budgeting and goal setting.
- Ability to continuously learn about emerging community and business trends in the local healthcare marketplace to better inform new/expanded services, products, and campaigns.
- Proven management skills, including the ability to direct and manage a diverse staff of individuals providing development, communications and community relations support and spearhead multiple programs and projects to achieve successful results.
- Strong organization and follow-through skills, ability to prioritize multiple projects
- Demonstrated ability to lead teams and manage culture change in a complex matrixed environment.
- Ability to make decisions on fact and sound judgment.
- Strong financial acumen and business development skills.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer