Who We Are

Packard Children’s Health Alliance (PCHA) is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area

In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Nursing Staff (PCHA)

Under general supervision, the Advice Registered Nurse functions as a primary liaison between patient and physician, via phone. This position will work independently and provide general education and nursing care to patients via telephone. Responds to and resolves patient/family questions and needs, triages and schedules patients as appropriate, ensuring appointment preferences are given to patients in emergency situations. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Accurately documents all patient encounter, phone triage, test results and office visits. Processes requests for prescription refills according to established practice. Collaborates with the clinician and staff in the delivery of patient care. 

Essential Functions

• Independently, provides general education and nursing care to patients via telephone or in person.  Responds to and resolves patient/family questions and needs.
• Triages and schedules patients as appropriate, ensuring appointment preferences are given to patients in emergency situations.
• Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Accurately documents all patient encounter, phone triage, test results and office visits.
• Observes and/or records and reports patient’s condition and reaction to drugs and treatments to clinicians. 
• Acts as a liaison, coordinates and integrates service for patients by continually collaborating with physician(s).
• Communicates the appropriate referral choice to community physicians
• Coordinates and integrates services within the clinic by continually collaborating with physician(s).
• Develops Facilitative relationships with office staff regarding both patient appointment scheduling and clinical information.
• Performs peer to peer review and obtains insurance prior authorization as needed.
• Processes requests for prescription refills according to established practice.
• Mentors new staff to ensure proper clinical training and processes is followed.
• Maintains patient confidentiality.
• Adheres to infection control/safety guidelines.
• Other duties as assigned based on location.  Works on special projects as needed.

Back Office Duties:

• Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains exam rooms for necessary supplies and materials.  Ensures cleanliness.
• Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.  Instructs patients in collection of samples and tests.
• Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to the physician.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Administers prescribed medications and treatments in accordance with nursing standards.  Administers allergy injections, immunizations, and other therapeutic injections according to correct dose and injection method.
• Collects and sends specimens to appropriate labs for testing per protocol.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Degree in Nursing from an accredited College or University.

Experience: A minimum of 3 years of progressively responsible and directly related work experience.  Experience in triaging, Pediatrics, and using an electronic medical record (EMR), such as Epic highly preferred.

License/Certification: CA Registered Nurse (RN).  Current CPR certification. 

Knowledge, Skills, and Abilities

• Knowledge of professional nursing theory, regulations and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish/maintain a safe work environment.
• Knowledge of medical chart reporting and records.
• Knowledge of computer systems and software used in functional area
• Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to plan, organize, prioritize, work independently and meet deadlines
• Demonstrated ability to make adjustments in care planning in a rapidly changing environment.
• Demonstrated skills in collaboration, teamwork and problem-solving to achieve goals.
• Demonstrated skills in written and verbal communication and listening.
• Ability to maintain quality control standards.
• Ability to perform work accurately and thoroughly.
• Ability to respond quickly to emergency situations. 

Equal Opportunity Employer

Stanford Children’s Health strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  Accordingly, Stanford Children’s Health does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.