Analytics & Clinical Effectiveness Specialist (Program Manager) (1.0 FTE, Days)

Category: Quality
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 12582
FTE: 1


1.0 FTE, 8 Hours Days

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job. 

The Analytics & Clinical Effectiveness Specialist serves as a member of the Analytics & Clinical Effectiveness Team within the Center for Pediatric & Maternal Value.  Collaborates with and influences a comprehensive and innovative clinical effectiveness program focused on clinical process redesign. Creates and manages analyses of administrative, clinical, financial and demographic data for use in data driven improvements by the Analytics and Clinical Effectiveness Department and Lucile Packard Children's Hospital. Integrates project management and improvement methods to interpret analytic findings, communicates information to interdisciplinary teams and supports clinical performance improvement work. Performs complex analysis, interprets results, develop summaries and generates effective and optimal visual display to inform and operationally support LPCH improvement initiatives and priorities. Builds complex data sets and utilization of those datasets to inform clinical and operational decision-making based on unnecessary variation, high utilization and patient outcomes. Identifies opportunities for improvement via evidence-based practices, regulatory and accrediting agency requirements, and current performance in key clinical & financial outcomes. The A&CE Specialist applies new knowledge and strategies for measurement and improvement based on published literature, national guidelines and best practices. The A&CE Specialist is an active and involved member of the department, the Center and the hospital. Engages colleagues and partners in an innovative and dynamic improvement effort. Serves as a point of contact and resource for the medical center related to matters of quality improvement, analytics & clinical effectiveness.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Performs data analysis; creates and interprets data displays, including clinical, cost, and patient satisfaction data. 
  • Ensures the integrity of data being reported and utilized is accurate and valid. 
  • Ensures quality and caliber of efforts to translate information needs into meaningful data displays. 
  • Researches and designs effective and innovative analytics strategies to measure and improve departmental and organizational goals. 
  • Works collaboratively with quality & performance improvement teams to develop measures for monitoring and reporting clinical outcomes and process improvement. 
  • Provides expertise to the department and to interdisciplinary clinical effectiveness initiative teams in LPCH data models and systems. Acts as a resource in the interpretation and use of data generated by the department and utilized throughout the organization. 
  • Designs and develops dashboards and other innovative data visualization using business intelligence tools.
  • Represents and serves as an authority on the Analytics & Clinical Effectiveness Team and the department/Center at meetings, initiatives and on committees.
  • Provides consultative and analytic expertise to LPCH partners.
  • Collaborates within the hospital and clinics, the School of Medicine, medical and patient care staffs, and with external agencies and stakeholders to achieve optimal outcomes and improve clinical performance. 
  • Abides by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence safety and quality programs, sustaining compliance with National Patient Safety Goals and licensure and health screenings.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  • Education: Bachelor's degree in a work-related field/ discipline from an accredited college or university.  Master's preferred.
  • Experience: Three (3) years of progressively responsible and directly related work experience 
  • Licensure/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to evaluate data, make judgments, and recommendations regarding quality & process improvement work, including, but not limited to resource utilization, physician practice patterns and clinical pathway effectiveness 
  • Demonstrated ability as highly creative, highly motivated, high energy self-starter, who also possesses excellent tact and judgment for handling confidential and/or sensitive issues 
  • Outstanding organizational and project planning skills. Ability to perform complex tasks, prioritize multiple independent projects and meet challenging deadlines
  • Demonstrated flexibility and adaptability 
  • Ability to utilize Microsoft programs, Business Objects, Tableau, and other applications and databases 
  • Knowledge of advanced quantitative skills (advanced Excel, Access, statistical tools) 
  • Knowledge and ability to use decision support systems such as Access or other relational databases 
  • Ability to use statistics to evaluate and interpret data, summarize results and make recommendations 
  • Knowledge of project management methodologies 
  • Knowledge of and experience with improvement science pedagogies and methods 
  • Ability to understand and use information technology to drive process changes 
  • Ability to interact effectively with individuals at all levels of the organization 
  • Ability to work collaboratively in a multi-disciplinary environment 
  • Ability to demonstrate sound judgment and reasoning 
  • Ability to maintain discretion in handling confidential and sensitive information 


Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.