Housing Transportation Coordinator (1.0 FTE, Days)

Category: Patient Services
Job Type: Full-Time
Shift: Days
Req: 13035
FTE: 1

Patient Services

1.0 FTE,- 8 Hour Day Shift

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

This community outreach job family is responsible for coordinating housing placements for patients and families




Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).


  • Monitor Housing request portal and validate criteria for lodging assistance

  • Make recommendations and place reservations for families, in accordance with medical and financial needs including hotel billing and hospital voucher authorizations and recordkeeping.

  • Coordinate with families to conduct financial needs assessment

  • Make recommendations and place reservations for families, in accordance with medical and financial needs including hotel billing and hospital voucher authorizations and recordkeeping.

  • Coordinate with social workers, Ronald McDonald House managers, and hotel personnel to facilitate off-site over-night placements for families to hospital and clinics

  • Responsible for coordinating with fellow housing coordinators to cover shift for all scheduled and unscheduled absences.

  • Track housing placements using access database and prepare monthly reports.

  • Other duties as assigned


Minimum  Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent


Experience: One (1) year of progressively responsible and directly related work experience


Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.


  • Ability to adjust communications to fit the needs and level of understanding of the receiver

  • Ability to communicate in Spanish

  • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

  • Ability to work well with individuals at all levels of the organization

  • Knowledge of computer systems and software used in functional area



Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.