Performance Improvement Associate (1.0 FTE, Days)

Category: Process Excellence
Job Type: Full-Time
Shift: Days
Req: 12810
FTE: 1

Process Excellence

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Performance Improvement Associate works independently to support the implementation of effective, efficient and continuously improved programs, projects and processes within the hospital, and is responsible for helping achieve excellence in these areas to create measureable, sustainable change. Working closely with Performance Improvement Managers and Performance Improvement Director on assignments, to improve processes across the organization and develop the capability of staff to apply improvement methodology at all levels of the organization.

Essential Functions

The essential functions are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Works across the organization, supporting the delivery of identified high value transformational improvement programs and projects.
  • Assists with applying improvement science and project management methods to particular programs and projects, where directed by the project lead.
  • Applies high level of analytical skills to manipulate and analyze data and able to present findings to key stakeholders.
  • Prepares management reports, and defines and evaluates problems and recommends solutions.
  • Liaises with key stakeholders to build relationships, influences, gains and shares knowledge and experience and, where necessary, discusses and resolves issues.
  • Interprets and analyzes data to identify risks and opportunities for program/process improvements and serves as a resource for Performance Improvement Managers and Directors in performance improvement efforts.
  • Develops and delivers presentations to groups in a training or facilitation role. Collaborates with PI managers and assists with developing presentations and documents that articulates a compelling story line through the effective use of data.
  • Coordinates implementation efforts; communicates, garner support, and provides necessary support during improvement activities.
  • Analyzes work streams and data trends and identifies issues. Raises issues identified with Managers and Directors and collaborates to analyze alternatives to determine best outcomes.
  • Assists Performance Improvement department with annual strategy deployment cycle including the development and deployment of goals, and the check/adjust process.
  • Participates actively in internal operational improvements within Performance Improvement Department.
  • Performs other related and incidental duties as needed or assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  • Education: Bachelor's degree in a work-related field/discipline from an accredited college or university
  • Experience: Two (2) years of progressively responsible and directly related work experience
  • License/Certification: None required.

Knowledge and Skills

These are the observable and measurable skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.


  • Knowledge of project management process and systems.
  • Ability to perform complex project tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.
  • Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs. 
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Ability to make presentations in a confident and engaging manner.
  • Knowledge on how to analyze data and present finding in an easily understandable manner.
  • Ability to rapidly learn and apply (with guidance) improvement science principles, steps, and tools in the various activities.
  • Ability to learn and apply Performance/Process Improvement methodologies and techniques through a variety of on-the-job, formal, and self-study techniques.
  • Ability to communicate effectively, clearly concisely, and persuasively at all levels of organization, demonstrating a willingness to listen and respond appropriately.
  • Ability to establish and maintain effective working relationships with individuals at all levels across the organization.
  • Ability to collaborate effectively with a multidisciplinary team.
  • Ability to learn how to recognize and diagnose obstacles to performance and productivity.
  • Ability to solve problems and identify solutions.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.



Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.