Who We Are

Packard Children’s Health Alliance (PCHA) is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area

In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Administrative Support (PCHA)

The Practice Manager II will have responsibility for the overall operations, growth, development and success of designated medical practices, including service experience, scheduling, operations, finance, billing, EMR, human resources, physician organization and communication, efficiency and profitability improvements, strategic planning, practice management, and development/marketing.  The Practice Manager will work closely with the COO, Regional Executive Director, Physicians and Site Managers (where applicable) to implement all practice goals. This is a high visibility position, with frequent interactions with the general public, patients, physicians, and staff, and as such, serves as a general information resource and ambassador to all.

Essential Functions

• Working with Stanford Children’s Health and LPCH staff, provides operational oversight at all designated clinical locations.
• Partners with Stanford Children’s Health Administration to develop strategic, financial and tactical plans and objectives for the practices; meets agreed upon results, and retains the organization required to meet outlined objectives and provides regular and ad hoc reporting related to clinical locations’ performance.
• Provides timely reporting status of Standard Work to include Patient Satisfaction Scores, open encounters, work queues, front end edits, budget, variance, EPIC dash board, no show rates, visits, P-Card, website (group/reviews) and referrals.
• Ensures that all Stanford Children’s Health, LPCH, regulatory agency, quality policies and requirements are met.
• Plans and integrates clinical locations in support of Stanford Children’s Health or LPCH goals and provides effective, thoughtful leadership in the successful growth of the network.
• Assists with Onboarding of new physicians and allied health professionals into the practice.
• Collaborates with the Site Manager to ensure the effective recruitment, hiring and management of staff for all clinical locations; monitors annual workforce staffing plans, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps.
• Actively and constructively participates in Stanford Children’s Health Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments.
• Develops and monitors budget for controlling operational and capital expenses.
• Assesses access for patient flow and analyzes needs for the practice to assure quality patient care.
• Works with Marketing team on business development for clinical locations, including but not limited to outreach efforts/networking with community providers, public relations, marketing strategy development, website enhancements and advertising.
• Partners closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are being met.
• Respond and analyze patient complaints, identify trends, and spearhead resolutions across Stanford Children’s Health or LPCH clinical locations.   
• Coordinates and implements space planning and construction or other large scale special projects. 
• In coordination with Site Manager, orders clinical, office and stationary supplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment for physicians and staff, including workstations, business and medical equipment at the office, including, copiers, fax, phones, ultrasound, EKG machines, etc. 
• Implements and adheres fully to Stanford Children’s Health or LPCH policies governing voicemail, HIPAA and network access as well as those protecting the privacy of patients.
• Employees must abide by all Stanford Children’s Health or LPCH guidelines including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, and licensure and health screenings.
• Employees may also perform other duties as assigned and/or operationally may be required to cover other sites as requested by the COO and other Practice Managers. 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education:  High School Diploma required, Master's degree preferred. 

Experience:  Minimum 3 years’ experience in health care, business management, clinical services, or related field; equivalent combination of education and/or work experience acceptable. Experience in Cardiology is highly preferred. 

Knowledge, Skills, and Abilities

• Understanding of medical clinic operations, compliance, and quality requirements related to provision of health care services.
• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
• Ability to operate collaboratively across all functions and levels in the Medical Group, Stanford Children’s Health, Stanford community and externally.
• Demonstrated success working with physicians in existing relationships and developing new relationships required.
• Must have highly developed leadership abilities and a reputation for entrepreneurial spirit
• Also requires strong communication skills and experience/knowledge in financial management and the latest process improvement tools

Equal Opportunity Employer

Stanford Children’s Health strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  Accordingly, Stanford Children’s Health does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.