Research Operations Associate - Clinical Services: Nursing Administration Department (1.0 FTE, Days)
1.0 FTE, 8 Hour Day Shift
Growing Clinical Research Support Office is seeking experienced clinical research professionals with experience implementing Phase I-IV clinical trials in inpatient and outpatient settings. We are looking for dynamic professionals with outstanding project management, problem-solving and communication skills to join our growing and high-functioning team!
Based on the business needs of the department and nature of this role, clinical research experience, with work in the pediatric population and/or academic setting, is strongly desired for consideration.
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Research Operations Associate will assist the Clinical Research Support Office (CRSO) team with project management, performance improvement, data analysis and reporting, and relationship development. The Research Operations Associate will work independently to identify opportunities for research process improvement and lead the effort to develop and implement improvements in partnership with key stakeholders across the School of Medicine and SCH.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
• Assists with performing the full range of project management cycle including initiating, planning, executing, and monitoring progress of tasks, activities, milestones, and deliverables utilizing a complex online project management system as directed by CRSO leadership.
• Oversees clinical and translational research-related process improvement projects by engaging with participants and monitoring timelines for completion of defined steps. Identifies roadblocks and obstacles to project timelines and outcomes and collaborate with CRSO leadership to identify resolution strategies. Functions independently to facilitate group meetings in support of projects.
• Contributes to creating and maintaining CRSO processes, tools, and standard work. Responsible for database design and development to intake and track requests for CRSO support. Develops additional systems and processes to track project plans, milestones and results as needed. Develops guidance's and SOPs for research-related processes.
• Coordinates quality improvement and program evaluation initiatives including data gathering, data entry, and data analysis related to Clinical Research Support Office efforts. Applies a high level of analytical skills and critical thinking to manipulate and analyze data and able to present findings to key stakeholders.
• Compiles data and generates reports and metrics related to CRSO projects. Manage and update online reporting and dashboards in various databases (RedCap, Excel, Smartsheet) to communicate and visualize project results. Generates progress reports on CRSO operational and IS research improvement initiatives.
• Provides input for budget development, forecasting, and management of research projects in collaboration with School of Medicine partners (RMG - research management group, etc) and SCH.
• Works with SCH departments and School of Medicine research teams to ensure complete and accurate accounting of effort for hospital services. Helps lead research cost working group at SCH in partnership with CRSO leaders and Performance Improvement.
• Liaises with key stakeholders across SCH, SHC and the School of Medicine to build relationships and influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues. Acts as honest broker and ambassador for CRSO by maintaining a collaborative and solution-oriented approach to resolving clinical research operational challenges. Partners closely with MCHRI teams as needed.
• Contributes to preparation of presentations to various audiences, including informational seminars, introduction of CRSO resources to SCH and SoM departments/units/groups. Prepare marketing materials such as web content and newsletter articles.
• Performs other related and incidental duties as needed or assigned
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's Degree
Experience: Four (4) experience working in clinical research. Preferred experience working in clinical research at similar academic setting and/or in pediatric populations.
License/Certification: None Required
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Ability to train clinical research staff on standard processes and tools developed by CRSO and develop training materials.
• Knowledge of statistics and data analysis.
• Ability to present finding in an easily understandable manner
• Operational considerations in implementing Phase 1-4 clinical trials in a hospital setting.
• Knowledge of computer systems and software used in functional area including, but not limited to: Microsoft Office suite of tools, particularly Excel, Outlook, PowerPoint, Word, RedCap and SmartSheet
• Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs
• Ability to work independently and as part of a team to achieve goals and objectives
• Ability to manage multiple complex projects simultaneously
• Ability to communicate effectively, clearly concisely, and persuasively at all levels of organization, demonstrating a willingness to listen and respond appropriately
• Ability to work well with a wide range of internal and external stakeholders.
• Ability to work amidst ambiguity
• Ability to multi-task and manage deadlines
• Skilled problem-solver with rigorous approach and aptitude for managing details in fast-paced environment
• Excellent analytical, organizational, and planning skills
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.