In-Take Coordinator - Patient Services (1.0 FTE, Days)
1.0 FTE, 8 Hours Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Intake Referral Representative is responsible for handling all aspects of the authorization process and assists with front office responsibilities. Gathers appropriate and correct patient demographics, financial information, confirming correct health coverage, financial screening, worker compensation status, and noncovered services. Responsibilities include phone triage, refill intake, and Program Assistant support. Determines patient financial responsibility and preparing a written estimate for department services. Serves as an insurance and coding resource for business and clinical staff in the department.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Accesses information in both Stanford Hospital and LPCH computer systems.
Accurately receives telephone refill orders and enters in computer tickler system after assessing the most efficient and cost effective mode of delivery.
Assists patients/families with insurance issues.
Determines patient financial responsibilities and prepares a written estimate to be made available to the pharmacist and RN caring for the patient.
Determines the correct ICD-9 and CPT codes for client services when necessary.
Documents clearly and accurately in the SP clinic computer system.
Enters patient demographic and insurance data into pharmacy computer system and makes charts.
Maintains knowledge of active contracts with insurance companies.
Obtain prior authorization/continuing authorization for CHP services for clients.
Tracks new referrals, volume, and statistics.
Verifies benefit information from insurance companies for Home Infusion, Enteral, Self-Injectible services for both adults and pediatric clients.
Works in close collaboration with the Reimbursement Department in facilitating claims.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED equivalent
Experience: One (1) year of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
Ability to maintain confidentiality of sensitive information.
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of federal and state laws related to area of responsibility.
Knowledge of Medical Terminology.
Knowledge of Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc ), Children's Health Programs (CCS, GHPP, Healthy Families, etc ).
Equal Opportunity Employer