Lead Scheduler - PASC-Schedgistration (1.0 FTE, Days)

Category: Patient Services
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 14919
FTE: 1

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Lead Scheduler is an expert-level position with a superior background in the scheduling process. Responsibilities include training and mentoring of other Schedulers. Is partially accountable for the work or others. Acts as a resource for the team manager in problem-solving difficult issues and analyzing difficult workloads. Responsible for handling all aspects of the scheduling process and assists with front office responsibilities.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Leads the Scheduling staff in their daily activities and goals.

  • As a work lead, plans the work of others; assigns and distributes work to others; reviews and checks the work of others.

  • Provides input into manager's actions, including feedback to manager on employee performance; orients and trains employees; may establish or recommend work unit policies and procedures.

  • Assigned more complex cases and escalate issues as they arise.

  • Registers and schedules patient examinations. Responds directly and promptly to patient inquires including explanations of exams and exam protocols.

  • Manages call volumes and triages calls based on complexity.

  • Tracks call volume and statistics

  • Other duties as assigned by manager.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or GED equivalent

Experience: Five (5) years of progressively responsible and directly related work experience

License/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.

  • Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).

  • Ability to work with no supervision.

  • Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.

  • Ability to multi-task

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the job.

  • Ability to field phone calls and answer questions.

  • Ability to maintain confidentiality of sensitive information

  • Ability to lead a team

  • Ability to change priorities regularly.

  • Knowledge of federal and state laws related to area of responsibility

  • Knowledge of Medical Terminology

  • Knowledge of Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc ), Children's Health Programs (CCS, GHPP, Healthy Families, etc

  • Skill: Organization and general office tasks.

  • Skill: Attention to detail and accuracy.

  • Skill: Written and oral communication.

 

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

 

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.