Corporate Partners Program Manager - 1-Year Fixed Term (0.5 FTE, Days)

This job posting is no longer active

Category: Patient Services
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 16478
FTE: 1

Patient Services

0.5 FTE, 8-Hour Day Shift - 1-year Fixed Term

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Corporate Partners Program Manager is responsible for the development and coordination of customized innovation programs at Stanford Hospital and Clinics. This includes working closely with partner organizations to develop relationships, understand service and hospitality opportunities in a hospital environment, manage a complex project pipeline and help drive the successful implementation of selected innovation programs. Builds and maintains strong relationship with the corporate partner executives. Acts as the key liaison for all Corporate Partners Program (CPP) activities collaborating with both internal and external stakeholders. Collaborates with Director and stakeholders in developing and implementing strategies for stewardship aimed at engagement and retention of clients. Actively participates in increasing referral services by promotion the hospital services to corporate partners. Another key Corporate Partners Program Manager responsibility is the day-to-day management of CPP service delivery, which includes supporting the Director in the daily management and supervision of other CPP full-time staff. Additionally, Corporate Partners Program Manager’s responsibilities may include, but are not limited to, tracking of program service metrics, monitoring of both phone and in-person CPP staff interactions with patients, and actual execution of in-person service delivery responsibilities. 

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Manages day-to-day operations of CPP service delivery. Manages CPP Navigator staff, maintaining and modeling culture of outstanding customer service.

  • Drives special projects within CPP around continuous service improvement and Partner service customization.

  • Acts as a key liaison and manages existing corporate partnerships in collaboration with Stanford Health Services. Ensures highest standards of client care at all times, acting as first point of contact and maximizing partnership experience wherever possible. Works closely with partner organizations to develop relationships, understand service and hospitality opportunities.

  • Works on referral enhancement and opportunities to promote referral services for the hospital with corporate partners.

  • Liaise with Center of Excellence to develop customized educations programs and health fair for programs at corporate partners’ client site or at the hospital.

  • Participates in the strategic stewardship of gifts and identifies areas to channelize use of funds to increase corporate partner engagement. Develops strategies to continuously engage corporate partners and channelize the funds effectively.

  • Collaborates closely with Lucile Packard Foundation on stewardship of gifts.

  • Works with Physicians and internal stakeholders in coordinating webinars, symposiums and other educational programs for corporate partners.

  • Identifies, recommends, and implements process improvements to ensure a positive relationship which fosters corporate partner retention.

  • Tracks and manages key performance indicators and service metrics to ensure continuous service improvement within CPP. Develops and manages stewardship surveys as tools for analyzing and identifying client experience.

  • Coordinates and administers budgets for the CPP program. 

  • Maintains a comprehensive understanding of Guest Services’ departmental goals and priorities

  • Manages and contributes in departmental meetings

  • Serves as an impartial communication liaison between patient, families and staff.

  • Tracks program service metrics, monitoring of both phone and in-person CPP staff interactions with patients, and actual execution of in-person service delivery responsibilities.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience: Five (5) years of progressively responsible and directly related work experience

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to act as both a thought leader and operational expert around process and service transformation

  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication

  • Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation

  • Ability to manage complex projects and resources

  • Ability to manage key service performance metrics and to develop and execute plans for continuous service improvement

  • Ability to manage multiple changing priorities and work effectively in a team or independent setting

  • Ability to provide leadership and influence others

  • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $113,318.40 to $150,248.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.