Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to a Department Manager, the Systems Analyst II, will work independently on simple problems where analysis of situations or data requires an evaluation of one or more factors. When encountering complex problems requiring in-depth analysis, the Systems Analyst II will work under the direction of a Systems Analyst III/IV or the Department Manager.  With the assistance of the SA III/IV or the Department Manager, will exercise judgment within defined parameters in selecting methods, techniques and evaluation criteria for obtaining results for the purpose of managing and planning technology system implementations and enhancements to existing technology systems.  Responsibilities include assisting in the design of systems to support defined business requirements and assisting in the implementation of technology systems as a member of the project team.  Assists in developing business need specifications, planning and coordinating client testing and training personnel; and provides a formal support  turnover to the support services responsible for production support. 

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Using structured analysis techniques and with assistance, develop proposed system design and interface specifications based upon identified business needs, employing technical and specific business knowledge

• Obtain management approval for proposed designs.  Communicate designs to Programmer Analysts for implementation of technology systems

• Represent assigned client/applications base to the IT department

• Develop proposed training, testing, and security plans to meet defined business requirements.  Coordinate plans as needed

•  Work with Account Analyst to identify and assess organizational strategies such as work flow and systems/applications, in order to meet clients’ operational needs

• Perform the role of project team member as assigned

•  Assure smooth turnover of projects, both at the initiation as well as at the conclusion, to support services within IT as well as in customer departments

• Provide ongoing training to clients and IT staff as needed

• Working with all departments of IT, assist in developing appropriate system back-up procedures

• Act as liaison between Clients and IT department personnel in addressing abnormal operating conditions.  This includes opening, updating, and documenting resolutions in the problem management system, as appropriate

•  Remain current in available health care information system applications, business conditions and trends

•  Perform other duties related to responsibilities listed above as assigned

• Recommend and develop responsible, supportable solutions to supports requests

• Promote teamwork and cooperative efforts

• Maintain a clean, safe and unobstructed work area; practice good safety habits; and utilize appropriate safety equipment

• Use current tools for Tracking IT Service Requests

• Follow IT standards and policies regarding the use of scheduling tools, E-mail, Voice-mail, On-call, etc.

• Promote use of current hardware and software standards

• Understand and apply appropriate quality improvement processes

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree (preferably in Business Administration, Information Technology or Finance) or equivalent work experience

Experience: A minimum of 2 years of experience

License/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge and understanding of business requirements, technical designs/specifications and project implementations

• Knowledge and ability to assess business requirements, and provide production support and services

• Knowledge of structured analysis concepts, problem management concepts, and organizational analysis with a focus on information systems

• Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems

• Knowledge of technical applications and interfaces typically used in healthcare environment

• Knowledge and understanding of the integration of information systems with specific organizational business needs and plans

• Ability to solve problems and identify solutions

• Ability to research and interpret relevant regulations, guidelines, and standards

• Ability to apply judgment and make informed decisions

• Ability to foster effective relationships and build consensus

• Ability to speak and write effectively at a level appropriate for the job

• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $109,200.00 to $138,881.60

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.