Executive Director - Enterprise Business Systems (1.0 FTE, Days)

Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 16851
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

This position reports to the CIO and is the strategic partner with all enterprise executives and leaders in both advising and innovating business operations and technology. The position leads all enterprise business and web systems development and operations to ensure high reliability support of business operations, transformation and the strategic goals of the organization.

The enterprise business systems scope includes human resources, finance, supply chain, payroll, scheduling, time and attendance, cost accounting, budgeting, and other back-office business functions. Significant partnership and integration with enterprise services as well as Stanford Health Care is essential and requires considerable collaboration and negotiation. The position is also responsible for driving the future cloud enterprise resource planning (ERP) strategy and implementation efforts.

The web systems scope comprises wide impact enterprise platforms including the consumer portal for access to Stanford Children’s Health, staff/team member portal for employees, physician and customer relations management (CRM/PRM), mobile web applications and custom web software development. Strong partnerships with marketing and communications, human resources, patient care services and other business areas are essential. This position leads and manages enterprise cloud applications that are increasing in use and require tight integration and data security.

In addition, the position will lead and drive business digital transformation through process optimization and automation. Robotic process automation, specialized cloud applications, and enterprise business systems platforms will be leveraged in a coordinated and integrated manner to achieve needed business transformation.

The position partners with both technology and business leadership across the health system, as well as strategic vendor partners and contractors, to ensure alignment of objectives, quality change management and achievement of outcomes. The position ensures the quality of services provided to stakeholders by providing business guidance on tools, services, and solutions and tracking value realization and performance. The position aligns business and web technology decisions with the organization’s business goals by utilizing an inclusive, cooperative, consensus-building, decision-making process. 

The role is responsible for the implementation of enterprise system controls and services, execution of priorities, budgets and agreed upon service levels.  This includes the selection, implementation, user support, maintenance and training for all business and web systems and information delivery for the enterprise.

This position is also responsible for recruiting and retaining top talent to Stanford Children's Health. Notably, the staff and managers on this team are industry-agnostic and not specific to healthcare, making competition for resources and culture to attract and retain very differential for success.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Works closely with the CIO as the enterprise leader to assist with the following deliverables: strategic and business operations planning, vendor relationships/management/contract negotiations, formalize roles and responsibilities of the business and web system support teams, and expand scope to meet critical gaps.

  • Serves as a trusted advisor who is accountable, collaborative, and team oriented. Lead enterprise-wide business and web system implementations and provide both strategic and operational leadership.

  • Serves as a thought leader in introducing the right types of technologies and processes that allow for optimization of business operations across Stanford Children's Health; anticipates future industry trends 3-5 years out. Keeps abreast of latest trends, best practices, and technologies.

  • Works with clinical and business leaders across the enterprise to prioritize business and web systems needs objectively to deliver the best user-friendly tools.

  • Provides leadership and guidance to appropriately invest in new technology for the business that is highly reliable, available, sustainable, and efficient.

  • Chairs the Enterprise Business and Web Steering Committees and works closely with the CIO, CFO, CHRO, CTO, VP Marketing, Chief Nursing Officer and other senior executives to develop and define the Stanford Children's Health strategic enterprise business/web systems vision and roadmap and communicate throughout Stanford Children's Health. Monitor the execution of the roadmap to achieve target state vision.

  • Strives to reduce costs and improve services through new technologies, process optimizations, automations, creative sourcing, and other innovative methods.

  • Develops, coordinates, communicates, and presents priority recommendations including an annual budget and capital and operating investments. Recommends, monitors, and reports annually on the budget for enterprise business and web systems.

  • Works as a key partner of business/marketing and patient care executives and drives and monitors key initiatives (e.g., ERP implementation for next generation business tool, Consumer Portal replacement to enhance Stanford Children’s Health patient and consumer experience, Kronos time scheduling implementation, Salesforce CRM Implementation for patient and consumer engagement) and the execution and value realization of strategic initiatives in alignment with business objectives.

  • Works closely with key stakeholders and leaders to define the execution strategy for delivering innovative digital solutions.

  • Assesses and oversees a best-in-class (on prem/cloud) solution to support business/web applications involving several multidisciplinary teams.

  • Drives and leads business process automation and digital transformation in partnership with business leaders.

  • Manages and supports cloud-based application portfolios delivered via a SaaS model.

  • Provides audit support to Internal/external audit teams to develop risk assessments, implement opportunities, and recommendations regarding business and IT process optimization, internal control, and compliance.

  • Serves as the point person for strategic collaboration with the Stanford Health Care and the Stanford School of Medicine on shared business and web systems priorities and issues.

  • Leads transformation efforts and oversee organizational change management for changes being implemented to the business/web technologies and operating model.

  • Represents Stanford Children's Health's to external audiences and healthcare provider community through presentations, conferences, and publications.

  • Demonstrates passionate leadership for business and web technology to strengthen credibility for the business and web systems team within the organization.

  • Develops a diverse and resilient team ensuring high levels of employee engagement, operations performance excellence, and succession planning.

  • A Coach to direct reports as they build strategies and roadmaps.

  • Creates and fosters career development and growth paths for team members in alignment with company and personal objectives.

  • Assists direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.

  • Utilizes leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.

  • Establishes a mindset for delivering actionable insights and trusted information to business stakeholders.

  • Serves as an Information Services (IS) representative in Stanford Children’s Health leadership teams, committees, etc.

  • Collaborates with IS leadership peers to share leading practices and install a culture of continuous improvement.

  • Uses a lens of equity in establishing and promoting policies and procedures.

  • Executes select strategic innovation initiatives as directed by the senior leadership.

  • Ensures that all regulatory and auditing guidelines are followed, and solid business practices are implemented.

  • Supports the overall enterprise and IT initiatives as needed.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.  Master’s degree preferred.

Experience: Ten (10) years of progressively responsible and directly related experience in IT/technology.

  • Ability to manage large and diverse team including employees, contractors and vendors (30 to 75).

  • Strong business functions and operations knowledge of Finance, HR, Supply Chain.

  • Business transformation/optimization experience and prior experience in ERP transformation and implementation.

  • Experience in evaluating and implementing modern web development technologies.

  • Knowledge of automation technologies such as RPA (Robotic Process Automation) and API (Automatic Programming Interface)

  • Expertise with modern, large-scale web systems using cloud-native architectures.

  • Interest in implementing incremental and forward-looking technology strategies.

  • Solid track record leading transformational change around the implementation of enterprise wide software, applications, and projects.

  • Prior experience overseeing the successful development and delivery of large systems projects, products, and services.

  • Prior experience with large, complex organizational entities such as a multi-location health system environment preferred.

License/Certification: None.


Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Executive presence and the ability to immediately strengthen credibility within the organization and with customers and partners. 

  • Possess strong managerial skills to work effectively across all functions and levels of the organization.

  • Proven skills in leadership within a significant IT organization, with a proven track record in delivering results in a complex and diverse academic medical environment.

  • Skilled in navigating complex organizational relationships and driving organizational cultural change.  Politically astute; understands dynamics of relationships and will remain balanced and objective.

  • Effective and highly credible working relations with individuals at all levels of the organization, from entry-level to the medical staff and board members.

  • A tenacious drive for results, utilizing sound project management, organizational, information systems and problem-solving skills.  Must be able to hold the organization and individuals, including self, accountable.

  • A natural ability to effectively work with others in ways that fosters personal and professional ownership.  Open, fair, and willing to engage others in issues that may potentially be controversial or unpopular.

  • Ability to take appropriate, calculated risks and can approach issues in an open-minded, innovative, and creative manner.

  • Ability to provide superior customer service to support our stakeholders and increase customer satisfaction

  • Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to plan and direct their activities.

  • Strong written and verbal communication skills.


 Physical Requirements and Working Conditions


The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 


Physical Demands: Work is primarily sedentary in nature. No special physical demands are required to perform the work.

Working Conditions: Work is primarily performed in an office setting that is adequately lighted, heated and ventilated.


Additional Information




Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Category/Description:  Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment.



Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $223,662.40 to $296,576.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.