IT Systems Analyst III - IS-Revenue Cycle - (1.0 FTE, Days)
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
Works under general direction on system technology projects to meet the business system needs for a client group includes developing system design and interface specifications, identifying solutions to business needs and implementation of technology solutions. Scope of the job includes planning and managing technology system implementations and enhancements to existing technology systems; design specifications to support business system changes; assist implementation e.g., leading small project teams, assist with planning and coordination, client testing and training and ensuring smooth turnover of projects to client group.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Responsible for the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge.
- Assists in coordination of user/IT groups to identify solutions to business needs. Communicates designs to Programmer Analysts for implementation of technology solutions. Represent assigned client/application base to the IT department.
- Develops training, testing, and security plans to ensure design meets defined business requirements. Coordinate plans as needed. Provide ongoing training to clients and IT staff
- Collaborate with Account Analysts in order to identify and assess organizational strategies such as work flow and systems/applications to meet clients’ operational needs.
- Performs in the role of project manager or project coordinator for small projects. Assures smooth turnover of projects, both at the initiation as well as at the conclusion, to support services within IT as well as in customer departments.
- Assists in the development of the IT Department’s policies and procedures and recommends to management suggestions for improvement.
- Collaborates with all departments of IT, recommends appropriate system back-up procedures and obtains management approval for back up procedures.
- Act as liaison between Clients and IT Department personnel in addressing problem area operating condition; includes opening, updating, and documenting resolutions in the problem management system.
- Provides information and is current in available health care information system applications, business conditions, and trends.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in Computer Science, Management Information Systems, Electronic Engineering or work-related field/discipline from an accredited college or university or equivalent experience.
- Four (4) years of progressively responsible and directly related work experience.
- Experience supporting the technical maintenance and design of workflows using Grand Central, Prelude, RTE, Transfer Center and Transport modules is preferred.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Knowledge and understanding of business requirements, technical designs/specifications and project implementations
- Knowledge and ability to assess business requirements, and provide production support and services
- Knowledge of tools within the Epic application to effectively support and troubleshoot issues within the various Epic modules (Sherlock, Nova, Galaxy, etc.).
- Knowledge of structured analysis concepts, problem management concepts, and organizational analysis with a focus on information systems
- Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems
- Knowledge of technical applications and interfaces typically used in healthcare environment
- Knowledge and understanding of the integration of information systems with specific organizational business needs and plans
- Ability to troubleshoot, identify system and workflow problems and solutions.
- Ability to research and interpret relevant regulations, guidelines, and standards
- Ability to apply judgment and make informed decisions
- Ability to foster effective relationships and build consensus
- Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
- Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.