Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

 
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.

Under general supervision, the Unified Communications Specialist is responsible operational oversight of all LPCHS IT Telecommunication solutions.  IT Telecommunication solutions include all technologies and services required for the enablement of secure and non-secure voice, video, and text messaging communications.

The Unified Communications Specialist will be responsible for maintaining strong communication, collaboration and partnership across these organizations with regard to IT Telecommunication solutions to ensure our end user experiences are streamlined.

The IT Unified Communications Specialist will work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to Unified Communications processes. Additionally, in collaboration with other subject matter experts, the IT Unified Communications Supervisor will document current state architectures.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Gather functional/business requirements and definitions for IT Unified Communications service improvements
• Interface with PMO, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end-to-end management). Provide project status on a regular basis as project team requires. Submit Project Charters for PMO approval. Perform day-to-day operational aspects of a project and scope.
• Executive Level Support (C Level, VP, Directors) for unified communication  matters
• Create technical designs and specifications
• Monitor and report on IT Unified Telecommunications services metrics
• Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)
• Perform front line troubleshooting Integrate and design all A/V for existing and future conference rooms, offices, and medical clinics
• Work with remote users (internal and external) to successfully connect with existing video conferencing equipment
• Implement Unified Communications Applications into Enterprise solutions
• Perform Unified Communications software and hardware upgrades
• Arrange Virtual Tumor Board and Telemedicine sessions
• Document processes and procedures
• End User Support/Training/Relations
• Communicate effectively in person, over the phone, and through email
• Installation for video conferencing and A/V equipment (Cisco  Telepresence)
• Manage high profile meetings and events (Virtual Tumor Board, Telemedicine, CEO’s Monthly Management Meeting, Town Hall, Space Planning)
• Clearly translate and communicate information and concepts surrounding IT Unified Communications services between and across different groups and levels within and outside of the organization

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate’s degree in a work-related field/discipline from an accredited college or university  

Experience: Three (3) years of progressively responsible and directly related work experience  

Licence/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to demonstrate verbal and written communications skills
• Analytical and problem solving skills
• Deep understanding of TCP/IP, SIP and PSTN concepts and protocols
• Solid experience on Video Infrastructure: Cisco TMS, VCS-e/VCS-c, Telepresence Server, Cisco Unified Communications Manager/Call Manager
• Solid experience on installation and deployment of Cisco Telepresence endpoints
• Video conferencing technology and Architecture (eg. Cisco Telepresence, PolyCom)
• A/V integrated systems for office and/or medical environments
• Real-time collaborative tools and messaging (Cisco WebEx and Jabber applications)
• Mobile Device Management (AirWatch MDM)
• Telecom/VoIP Services (Cisco Unified Communications Manager)
• Electronic faxing solutions (RightFax)
• Wireless telephony (Ascom, Vocera, DAS)
• Digital signage (AppSpace, BrightSign)
• Interops gateways (H323, SIP)
• Solid understanding of network and video protocols (TCP/IP, H323, SIP)
• Ability to console or remote session for backend configuration (CLI)
• Knowledgeable of infrastructure security risks
• Provide project management and installation for video conferencing and A/V equipment (Cisco  Telepresence
• Solid understanding of network and video protocols (TCP/IP, H323, SIP)
• Ability to console or remote session for backend configuration (CLI)
• Knowledgeable of infrastructure security risks

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.